OPPO Digital Closes Its Doors

Image Credit: OPPO Digital

What a difference a day makes.

After 14 years of outstanding products and service, OPPO Digital announced it is to close its doors due to what could be a possible growing migration of viewers to streaming. Or is it that, as a smaller company, they were having difficulty in the component markets, competing against the purchasing powers of the giants like Sony, Panasonic, Samsung and Phillips?

I hope that this is not another indication that these shinny plastic discs are going the way of vinyl and the CD, as streaming gathers steam. I really hope not, especially as these plastic discs provide the best audio and video quality of any medium available to most users. Will the convenience of streaming now become ‘King’ in the mass market, leaving audio and video enthusiasts like us with less choice?

This is a very sad day when a manufacturer of this standing, whose hardware, software, and product support, has been the the gold standard in the DVD player business, shuts up shop.

I have owned several of their players all the way from the OPDV-971H to the BDP 103 and they have provided outstanding service and flawless technical performance. So now as I upgrade to 4K, and with 4K being in its infant days (as far as its development and roll out) where do you and I now turn? Do I buy one of the last UDP 203’s or 205’s or wait until the Panasonic UDB 9000 appears on the US market?

From the OPPO Digital web site:

Farewell

It has been 14 years since we established OPPO Digital in the United States, and with the support of our customers, technical partners, and movie/music studios, we produced many award-winning Hi-Fi audio products and universal disc players, spanning three generations from DVD, Blu-ray, to 4K UHD.

As our latest 4K UHD players reach the pinnacle of their performance, it is time to say goodbye. We are proud to have made such well-regarded products and to have served the enthusiast community. Without our customers’ suggestions, encouragement, and support, we could not have accomplished these achievements.

Though OPPO Digital will gradually stop manufacturing new products, existing products will continue to be supported, warranties will still be valid, and both in-warranty and out-of-warranty repair services will continue to be available. Firmware will continue to be maintained and updates released from time to time. Customers can rest assured that they will continue to receive the high-quality service and support that they have come to expect from OPPO Digital.

We greatly appreciate the opportunity to have developed such exciting products for our customers. It has been an honor.

Best regards,

All of us at OPPO Digital

Frequently Asked Questions:

As announced on April 2nd, 2018, OPPO Digital will gradually stop manufacturing new products. Existing products will continue to be supported, warranties will still be valid, and both in-warranty and out-of-warranty repair services will continue to be available. Firmware will continue to be maintained and updates released from time to time. Customers can rest assured that they will continue to receive the high-quality service and support that they have come to expect from OPPO Digital. The following FAQ provides answers to questions that may arise from the announcement.

1. How do I receive technical support for my OPPO product?Technical support will continue to be available. Please visit the product support page on the OPPO Digital web site (https://www.oppodigital.com/Support.aspx) for self-guided support, and use the following contact form to submit your customer service request: https://www.oppodigital.com/ContactUs.aspx
2. How do I set up in-warranty or out-of-warranty repair service for my OPPO product?Repair service will remain available for OPPO Digital products. Please use the following contact form to submit your repair service request: https://www.oppodigital.com/ContactUs.aspx
3. Will there still be firmware upgrades for my OPPO products?Yes, products will continue to receive firmware upgrades from time to time when new features or bug fixes warrant such an upgrade. Newer products such as the UDP-203 and UDP-205 will likely receive more frequent upgrades while mature products such as the BDP-103 and earlier models will only get firmware upgrades if there are critical fixes. If your player is connected to the Internet, you can check for firmware upgrades by going to the Setup Menu / Device Setup / Firmware Upgrade / Via Network. New firmware will also be posted on the support pages of the corresponding products (https://www.oppodigital.com/Support.aspx)
4. I purchased my OPPO product less than 30 days ago. Am I still able to return it for a refund?OPPO Digital continues to offer its 30-day Money Back Guarantee for products purchased directly from OPPO Digital within the last 30 days. If you would like to return your product for a refund, please use the following contact form to submit your refund request: https://www.oppodigital.com/ContactUs.aspx
5. I am still interested in OPPO’s products – how can I purchase one?OPPO Digital’s products can still be purchased through the OPPO Digital web site, OPPO Digital’s authorized resellers and OPPO Digital’s overseas distributors. As we gradually stop manufacturing new products, certain models may go out of stock and no longer be available sooner than other models.
6. Will OPPO Digital develop and release future generation of products?From now on, OPPO Digital will focus our main effort on organizing and ensuring long term support for the existing generation of products. As such, we will not have the resources to develop and release new generations of products.

See here at the AVS Forum for additional information and support.

Farewell OPPO Digital, I knew thee well.